FAQ

We aim for a delivery time of approximately 7 days for non-personalized products and approximately 14 days for personalized products.
All of our home decor items are handmade to order. This allows us to finish each product with care and attention to detail.

Do you need your order sooner because of a special occasion? Please feel free to contact us. We’d be happy to work with you to find a suitable solution.

Yes, products can be returned in accordance with our return policy.
Please note that personalized products cannot be returned, as they are custom-made just for you.

If, for some reason, something went wrong with your order or a mistake was made during the personalization process, please feel free to contact us. We’ll work with you to find a suitable solution.

At this time, Casa Verano is exclusively an online store. Unfortunately, this means there is no physical store, showroom, or studio where you can view our products.

In the future, we hope to have a presence at Ibiza markets and other fun events with Casa Verano. As soon as we have more information, we’ll share it via our social media and newsletter. So be sure to keep an eye out for updates!

Yes! Your order will be carefully packaged and shipped with proper protection. This means the product is ready to give as a gift right away. No price tag, invoice, or order confirmation will be included with the shipment. These are available exclusively in digital form via the confirmation email or in your Mi Casa Verano account.

We strive to respond to your email or message via the contact form within 48 hours.

Do you have a question, comment, or is there a problem with your order? If so, we’ll do our very best to help you as quickly as possible and work with you to find a suitable solution.