Shipping policy
Shipping Policy
Last updated: August 3, 2026
At Casa Verano, we pay close attention to every product that leaves our workshop. Because all our products are handmade and carefully packaged, we take the time to ensure that your order is shipped safely and in perfect condition.
Processing Time
Every order is carefully inspected and packaged before it is shipped.
The processing time is as follows:
Non-personalized products
- Processed within 5 business days.
Personalized products
- Processed within 10 business days.
The processing time is the period during which we prepare, check, carefully package, and hand over your order to the carrier.
During busy periods, holidays, or unforeseen circumstances, processing may take slightly longer. If this happens, we’ll let you know as soon as possible.
Estimated delivery time
After shipment, the average delivery time is:
Non-personalized products
- Within approximately 7 business days.
Personalized products
- Within approximately 14 business days.
These delivery times are estimates and may vary due to high volume at the carrier or other circumstances beyond our control.
Countries of shipment
We currently ship to:
- The Netherlands
- Belgium
- Luxembourg
- Germany
- France
- Spain
- Italy
- Portugal
- Austria
Shipping Costs
The current shipping costs are automatically calculated during checkout.
Free Shipping
Orders of €50.00 or more qualify for free shipping.
Carriers
We use the following carriers to ship orders:
- PostNL
- PostNL International
- DHL
- DHL International
For each order, we select the carrier best suited for the destination.
Track & Trace
As soon as your order has been shipped, you’ll receive a shipping confirmation.
You can track your package until it’s delivered using the Track & Trace link.
Packaged with care
We take great care to ensure that every order is packed securely.
To prevent damage during shipping as much as possible, our products are carefully protected with:
- bubble wrap;
- wrapping paper;
- protective packing pellets;
- a sturdy shipping box.
Before an order is shipped, we carefully inspect each product for quality.
Delivery Delays
Although we do everything we can to deliver your order as quickly as possible, delays may occur due to high volume at the carrier, weather conditions, holidays, or other unforeseen circumstances.
Casa Verano cannot be held liable for delays that occur after a package has been handed over to the carrier.
Lost packages
If a package goes missing during transit, please contact us at a info@casaveranoliving.com or via the contact form on our website.
We will then initiate an investigation with the carrier.
If a package is definitively considered lost, we will provide a replacement product free of charge or, if that is not possible, a refund.
Damaged orders
Please inspect your order immediately upon receipt.
Did your order arrive damaged? Please contact us within 48 hours of receipt via a info@casaveranoliving.com or through the contact form on our website.
If possible, please include:
- clear photos of the damaged product;
- photos of the packaging;
- photos of the shipping label.
This will allow us to process your report more quickly and, if necessary, file a claim with the carrier.
Incorrect Shipping Address
Please check the shipping address carefully before finalizing your order.
If an incorrect or incomplete address is provided by the customer and this results in additional shipping costs, these costs will be borne by the customer.
Questions
Do you have questions about the shipping of your order?
Feel free to contact us.
Bailey Summer Services, doing business as Casa Verano
Website: https://casaveranoliving.com
E-mail: info@casaveranoliving.com
Or use the contact form on our website.